Customer Service

LockWrite, LLC warranties your product to be free from defects in materials and workmanship for a period of 90 days from the original date of purchase. If you discover a factory defect in the LockWrite pen, we will replace the item. This replacement does not include the cost of freight and/or handling charges.
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss of theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, or natural disasters. The warranty does not cover parts that are subject to normal wear such as key tip, retraction system, or ink refill.
Limits of Liability
Should the LockWrite pen fail, your sole recourse shall be replacement. We will not be held liable to you or any other party for damages that result from the failure of this product. Excluded damages include, but are not limited to the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will LockWrite be liable for more than the amount of your purchase price.

LockWrite disclaims any other warranties, expressed or implied.
By using this product, the user accepts all terms described herein.

LockWrite is a Limited Liability Company.

At no time do you ever give the suspect and/or arrested party this tool to write with.
All packages will be shipped via United Parcel Service (UPS) until January 2013. Do to Paypal not utilizing UPS in 2013, all packages will be shipped USPS from January 1, 2013 and on.
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